Frequently Asked Questions
We regularly test the capacity of email sending in our website. Please check your spam folder as our email on your account information or order may sometimes appear there.
We currently deliver to the following locations: Metro Manila (NCR), Antipolo City, Taytay, and Cainta in Rizal Province.
Pickup options are also available at our Sheridan Warehouse in Mandaluyong City.
We offer the following: Cash on Delivery, Straight Card, and Bank Deposit/Transfer.
Amount Limits are in place for COD and Straight Card transactions. For high-value items, we recommend to transact with bank deposit/transfer for a more secure process.
We’re working on getting online installments for our website soon. Stay tuned for updates!
We usually deliver orders within 2-3 days upon confirmation of order (COD) or after verification of transaction requirements (Straight Card/Bank Deposit).
We cannot guarantee, however, that all items are available since we manually update our inventories online and our stocks for all stores are centralized. In case we run out of stocks at our warehouse, we check for stores and/or our suppliers for available units. This may incur additional days, and we will inform you once updates are available.
We recommend to show your valid ID and the transaction details (email) when the order arrives.
If you are unable to receive the item personally, an authorized representative can claim the item by showing copies of your and his/her Valid IDs, and a copy of the authorization letter. For Credit Card transactions, please provide your representatives a copy for delivery verification.
If your order pushed through, please call our team to have your order modified and/or cancelled: 8470-9208/8470-9209.
YES! All our items come with existing manufacturer warranty, which may vary per item, brand, and/or component.
The refund or exchange of item will be perusant to DTI’s policies under the Consumer Act of the Philippines. Defective items warranted for return or exchange shall be assessed by an authorized service center for a technical or diagnostic report. In case of return or exchange, customer must do the following:
1.) Provide original sales invoice.
2.) Items must be in the same condition as purchased (in a box, complete accessories, operational and no cosmetic defect).
3.) For return, processing for refund through credit card will be within 15-20 business working days. For exchange, value must be equal to or greater than the original item. If the value exceeds purchased price, customer will settle the difference.
NO. Our delivery crew are not in any capacity to install any item inside your home, nor demonstrate features of the appliance you ordered. Please coordinate with our sales office for installation services and technical demonstrations.